Experience firsthand how our chat simulation platform can transform your customer service team's performance by testing two scenarios from a library of five real-life chat conversations.
Be yourself, be natural
Ask Questions and use empathy
Leverage available information
LO
Hi Sofia, I wanted to know about your return policy for a product I purchased recently.
SG
Hi Lloyd, thank you for contacting us. Our return policy is of 30 days since the purchase.
LO
What if the product is opened or used? Can I still return it?
SG
If it was open but not used you can return it. If it was used you cannot.
LO
What if I'm unable to return the item within the 30-day window due to some unforeseen circumstances?
SG
Then I'm afraid that we won't be able to accept the return of the product.